SERVICE PLUS was incorporated in 1992. From the date of incorporation, the main line of company’s activities is the provision of end-to-end trade management solutions based on the information technologies (IT). Working in this field for many years the company has gained the reputation of stable leader and reliable partner.
Today, SERVICE PLUS is the largest systems integrator, software developer and supplier of IT shop equipment with its own network of branches, representative offices and service centers. Long experience, connections and resources allow us offering the widest range of hardware and software solutions.
The main thing we managed to do is the creation of a system of new priorities in the development of company. We are interested in every customer. Among our customers are the largest Russian and Western retailers, as well as the small trading companies. We consider our customers and partners as our most valuable assets. Our marketing policy, range of products and levels of service are intended to make the trading business more qualitative and profitable.
Stable business relations are one of the main conditions of development for us and our customers. We constantly expand our representation in Russia and CIS countries. At the moment, the partnership network numbers more than 100 service and dealer centers in 65 regions of Russia and CIS.
SERVICE PLUS has created all the necessary infrastructure for the implementation of projects of any level of complexity. The company offers its customers the project management, IT consulting, software localization and development, delivery of equipment, personnel training, IT service organization and aftersale service. Structure of company includes the software development and trading information technologies research centres, international projects department, retail trade automation department, anti-shoplifting systems department, restaurant systems department, industrial labeling systems department, weighing equipment department, expendable materials department and technical service department. Company is engaged in the introduction of projects, delivery of equipment and maintenance of customers throughout Russia and CIS; that is the responsibility of special departments for the customers’ maintenance and end-to-end products introduction.
At the moment, SERVICE PLUS specializes in the following fields of trade automation:
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physical distribution control;
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checkouts control;
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POS automation;
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control over the IT equipment of sales area;
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data reading and accumulation;
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marking of goods;
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weight prepacking and labeling of food products;
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customer relationship management;
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corporate management systems.
Solutions provided by SERVICE PLUS are designed for the retail networks and independent shops of various trade formats and types, as well as for the separate technological sections of retail outlets (sales area, checkouts, warehouse, distribution centre, prepacking centre, etc.)
SERVICE PLUS offers the restaurant and fast food enterprises management systems, necessary cash register equipment and other IT equipment for the catering facilities automation.
SERVICE PLUS develops its own software products under the SUPERMAG brand. These are the mercantile systems, cash register software and trade IT equipment control systems. The company also offers the popular foreign software products for the trading business and restaurants: Calypso supermarket checkout control system, Aloha POS restaurant management system, and other products. All software products are localized in accordance with the laws of Russia and some CIS countries.
Conducting permanent IT market research SERVICE PLUS provides its customers with the most up-to-date equipment of the leading world manufacturers, such as:
- POS terminals (Wincor Nixdorf, Toshiba TEC, IPC);
- mobile terminals and barcode scanners (Denso, Metrologic, PSC);
- label printers and label printing scales (Datamax, Toshiba TEC, DIGI);
- automated weighing, packing and labeling systems (DIGI).
IT equipment operation is ensured by the qualitative and certified expendable materials: ribbons, labels, till roll, etc. Special SERVICE PLUS department is responsible for the regular supply of expendable materials to the customers. Company’s range of products allows the customers selecting the expendable materials optimal by the price and quality for the work in the different physical conditions.
Great attention is paid to the technical servicing of both the Russian and international customers of every level and rank. The Company has organized the warranty repair and post-warranty repair centres, hotline and other consumer services. High-quality and prompt fulfillment of contractual obligations is ensured by the flexible system of contracts and tariffs, competent staff, uniform information system, up-to-date diagnostic base, considerable equipment replacement fund, own vehicle fleet, and mobile communications. SERVICE PLUS has its branch in Minsk and representative offices in St. Petersburg, Vladivostok, Volgograd, Voronezh, Kazan, Krasnodar, Nizhny Novgorod, Omsk, Rostov-on-Don, Samara, Ufa, and Khabarovsk.
SERVICE PLUS constantly conducts training and workshops with the attraction of domestic and foreign specialists, and participates in the work of professional associations and state authorities. The company is the member of the National Trade Association, European Trade Institute (EHI), Association for Automatic Identification and Mobility (AIM).
Company’s professionalism, its history and rewards, long experience of participation in the large projects (including, the international projects), thorough selection of suppliers, regional network of services are the guarantees and evidences of high quality of products and services provided for every customer of company.
We not just sell new technologies, we offer the advanced principles of enterprises management and their new concepts which suppose the high level of quality and responsibility.
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